FAQs

FAQs

Q – Do you offer custom design products?

A – Yes we do. We have a team of industrial designers who can create custom design pieces for specific spaces.

Q – What is the lead time for manufacture?

A – Locally designed and manufactured products such as library units, desks, tables and soft seating ranges from approximately 4-8 weeks depending on quantities and finishes.

Actiu products is approximately 16 weeks for delivery to Australia.

Q – Do you deliver around Australia?

A – Yes, we deliver all around Australia. Delivery cost does vary depending on location and quantity of items, please call 1300 577 267 or 08 8234 0032 to receive a quote.

Q – What materials and finishes are available for library units, desks and tables?

A – Board products are typically sourced from the Laminex Commercial Palette and Formica, however, if you have a specific requirement please let us know and we will source it.

Q – What powder coat colours are available for library shelves, desk and table frames?

A – Any powder coat colour is available from the Dulux and Interpon powder coat range. Some colours may incur a surcharge.

Q – Are library shelving units available in custom heights?

A – Yes. We have a range of standard heights that have been determined based on optimal shelf clearances for different book collections. However, custom heights are also available to fit under windows or suit a specific space.

Q – Do you offer space planning for Libraries, Schools and Offices?

A – Yes, we work with you to design and plan your space for your specific needs.

Q – How long does the Space Planning Consultancy service usually take?

A – Once we receive all the information and have a thorough understanding of the brief, the process usually takes approximately 2 weeks for the first proposal.

Q – Are you registered with Procurement Australia?

A – Yes, we are a qualified supplier of library furniture with Procurement Australia. We have undergone rigorous testing that evaluates our methodology, quality assurance and environmental processes. This pre-qualification provides you peace of mind when choosing us as your supplier and ensures a much faster process when it comes to purchasing your new library furniture.

Q – Do you have a showroom to view products?

A – Yes, our showroom and office is located in Adelaide – 215 Richmond Road Richmond. Opening hours 9am – 5pm Monday to Friday.

The Actiu showroom is also located in Sydney, please call 1300 577 267 or 08 8234 0032 to arrange a visit.

Q – Do you have representatives in other states of Australia?

A – Yes, we have a representative in Melbourne – contact details 0413 934 288.

We also have account managers in Adelaide that regularly visit other states in Australia. Please call 1300 577 267 or 08 234 0032 to discuss your requirements.

Q – Why don’t you have pricing on your website?

A – As we offer many different products that are available in a range of colours, finishes and materials there are often too many variables to be able to provide pricing for a particular item without the correct information. Please contact us by phone, email or via the quote request button on the product page to find out pricing.

Q – What are the warranties on your products?

A – Warranties do vary depending on the product. As a guide, locally manufactured products such as Sliimform library units, desks, tables and soft seating have a 5 year warranty.

Actiu products also have a 5 year warranty.

Q – Do you have any stocked products I can purchase immediately?

A – We do stock a range of Actiu products such as Wing chairs, Trama flip tables, Stay task chairs and eFit task chairs.

Q – Do you have catalogues of your product ranges?

A – Yes, we have a library catalogue available to download here and an Education and STEM catalogue available to download here. If you would like a printed copy of our library catalogue please let us know and we’ll post it out.